Cancellation & Refund Policy

This policy outlines the cancellation and refund terms for services and products provided by Netech – The Branding Store®.

1. Printing or Customised Products

Orders for printing or custom-made products cannot be canceled once accepted and fully paid.
These items are personalized and production begins immediately after confirmation.

We begin custom web app projects after receiving a minimum of 50% of the total project cost.
If canceled during the first phase, only 25% of the total project amount is refundable.
If canceled during the second phase, only 10% of the total project amount is refundable.
If both phases are completed, the client must pay an additional 30% of the project cost and no refunds will be issued thereafter.
The remaining 25% of the project amount will be billed upon final delivery.

A minimum advance payment of 60% of the total project cost is required before starting.
If canceled, only 20% of the received amount will be refunded due to domain, hosting, and third-party processing costs.
During mid-project, an additional 20% may be invoiced for related technical and creative expenses.
The final 20% is payable upon project completion.

Monthly or yearly packages are non-refundable once the campaign strategy is initiated and resources are allocated.
A dedicated team member is assigned to your account from day one, which incurs ongoing operational costs.

Note: A 4% deduction from the refund amount will be applicable to cover third-party transaction charges (if any).